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If you're a customer,
you can talk to your favorite advisors from your
Cell phone or any other touch-tone phone -- anywhere in the U.S and Canada!
And if you're an advisor,
it's easy for your customers to reach you on Keen!
1-800-ASK-KEEN
for customers
How do I use 1-800-ASK-KEEN?
- Dial 1-800-ASK-KEEN (1-800-275-5336) from any touch-tone
telephone.
- Enter the extension of the advisor you want
to talk to.
- Enter the 10-digit phone number and Personal Identification
Number (PIN) that we have on file for you (if you've given us more than
one phone number, you can use any of them).
- Enjoy your call!
What if I'm not sure about
my phone number or PIN?
You can find both the phone number and PIN we have on file for you by
visiting your My Account page and clicking
on My Personal Info.
What if I want to change my phone number or PIN
#?
You can also change either number at My
Personal Info at any time.
Where do I find an advisor's extension?
Every listing on Keen has its own
individual extension. You'll find this number on the left margin of the
advisor's expanded listing page.
What if the advisor I want to talk to isn't
available?
If the advisor you want to talk to isn't available,
you can always try Call Me Back, a feature that lets you ask us to begin a call with that advisor as soon as he or she becomes available.
(Learn more
about how Call Me Back works.)
You'll also be offered the option of talking to the
highest-rated available advisor in your chosen category.
Do calls cost more using 1-800-ASK-KEEN?
No. They cost exactly the same as if you'd called them
using the Keen website -- it's just easier and more convenient
this way!
What if I have more questions about 1-800-ASK-KEEN
for customers?
If you have any questions, please contact our Customer Support team.
1-800-ASK-KEEN
for Advisors
How do I get my extension?
Your extension is listed on your expanded listing page,
on the left-hand margin.
Do all my listings have a different extension?
Yes.
Can I change the extensions for my listings?
Not at this time.
Is my per-minute fee the same using the 1-800-ASK-KEEN
number?
Yes. Your customers pay the same price per
minute and you earn the same amount of money. The only difference is how
easy it is for them to reach you!
What if I have more questions about 1-800-ASK-KEEN
for advisors?
If you have any questions, please contact our Customer Support team.
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